Enrich Abilities genuinely welcomes and encourages all people using its platform to provide feedback, complaints and suggestions. They are all valued and will help us to develop a better platform to meet customer needs and deliver positive outcomes.

Enrich Abilities Customer Service Charter represents our vision and values and sets out what NDIS participants can expect from our Enrich Abilities when choosing our organisation to provide care workers.

Giving feedback and making complaints to Enrich Abilities

You can give feedback or make a complaint to Enrich Abilities by:

• Call us on 02 7912 0140

• Completing our online complaint form here

• Completing our online feedback form here

• Completing our incident report form here

All complaints will be investigated by the team and appropriate action taken in accordance with our Complaints policy which is available here

External complaints process:

If you are not satisfied or do not want to talk to Enrich Abilities about your complaint, please contact the organisation, relevant to you, listed below.

You may get support from family, a friend or an independent advocate to support you in making a complaint to any of the below organizations.

NDIS Participants:

A complaint can be made to the NDIS National Quality and Safeguards Commission by:

• Phoning 1800 035 544 or TTY 133 677

• If you speak a language other than English, you can contact the NDIS Commission through the Translating and Interpreter Service (TIS) on 131450

• National Relay Service and ask for 1800 035 544

• Completing a complaint contact form which can be downloaded using this link: https://www.ndiscommission.gov.au/participants/complaints